ScopeAI Destination

ScopeAI improves communication between support and product teams by aggregating user feedback and tracking the impact of bugs or issues and feature requests.

This destination is maintained by ScopeAI. For any issues with the destination, contact the ScopeAI Support team.

Getting Started

1. From the Segment web app, click Catalog.
2. Search for “ScopeAI” in the Catalog, select it, and choose which of your sources to connect the destination to.
3. In the Segment Settings UI under “API Key” place the Segment token that can be seen after clicking “Show Token” in the panel of the Segment integration you’ve created in the ScopeAI integrations page. If you haven’t yet created a Segment integration on the ScopeAI app, follow these instructions to create one.

Data will only display when there are conversations imported into ScopeAI (these must be imported through separate integrations) that have a userId or email that match with the userId or email of Segment API calls.

Page

If you’re not familiar with the Segment Specs, take a look to understand what the Page method does. An example call would look like:

analytics.page()

Page calls will be sent to ScopeAI as a pageview.

You can filter by this data in ScopeAI by finding “Page View” under “User Attributes”.

This data can be used to customize analysis on ScopeAI.

Identify

If you’re not familiar with the Segment Specs, take a look to understand what the Identify method does. An example call would look like:

analytics.identify('userId123', {
  email: 'john.doe@example.com'
});

Identify calls will be sent to ScopeAI as an identify event. The userId will be used as the primary key to join your respective user attributes with user conversations. ScopeAI will attempt to fallback on email if there is no match.

ScopeAI saves all traits of an identify event under “User Attributes” which can be used to filter queries.

This data can be used to customize analysis on ScopeAI.

Track

If you’re not familiar with the Segment Specs, take a look to understand what the Track method does. An example call would look like:

analytics.track('Clicked Login Button')

Track calls will be sent to ScopeAI as a track event.

This data can be used to customize analysis on ScopeAI.

Engage

You can send computed traits and audiences generated using Engage to this destination as a user property. To learn more about Engage, schedule a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicate membership. For example, when a user first completes an order in the last 30 days, Engage sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it’s been more than 30 days since their last order), Engage sets that value to false.

When you first create an audience, Engage sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.