Engage Events Source

Use the Engage Events Source to sync Engage subscription states and messaging events to downstream Destinations.

Update downstream subscription states

With Twilio Engage, you can set and update user subscription states with a CSV file upload or, programmatically, using Segment APIs.

As part of Engage, Segment creates an Engage Events Source that lets you sync subscription states and marketing analytics events to connected Destinations. When a subscription state changes, Segment sends an update to the Destination. As a result, the subscription states stored in your Destination(s) can serve as a single source of truth for managing user consent in other tools that you may have connected to the Destination.

Working with Engage Events Sources

Segment generates Engage Sources automatically. To find your Engage Events Sources in your workspace, navigate to Connections > Sources and select Engage Events.

If you have Engage messaging services set up, you can also find Engage sources in two ways:

• Navigate to Engage > Audiences and click Add a destination from the Audiences overview page.
• Navigate to Engage > Channels Settings and add your Engage source from the Engage Events source section.

Segment sets a Generated status to Engage Sources in the Statuses column of the My Sources table.

From the My Sources table, you can select the Engage Source to add a Destination and configure the Source’s settings. If you have more than one Engage space, Segment creates a separate Source for each space.

Tracked events

The tables in this section list the events that the Engage Events Source tracks.